JOB SUMMARY:

Under the direction of the Community-Based Office Manager, the Administrative Assistant will be responsible for duties to include but not limited to, overseeing the front office/waiting room areas, maintaining the environment and physical location, opening and closing the physical office, assisting clients at sign in and departure, directing questions and inquiries in person and by phone, Insurance eligibility, billing, data entry, charting, filing, and other office/reception duties as assigned.

ESSENTIAL JOB DUTIES:

1. Demonstrate a passion and commitment for the Mission and Vincentian Core Values of Maryvale and the Daughters of Charity.
2. Create an atmosphere of enthusiasm and energetic commitment and serve as a role model in carrying out the Mission.
3. Promote and support the attitudes, behaviors, knowledge and skills necessary to work respectfully and effectively with each other as well as demonstrate the ability to address the needs of the children and families Maryvale serves.
4. Follow the Trauma Informed Care philosophy when supporting and addressing the needs of the children and families Maryvale serves.
5. Follow Universal Precautions when exposed to blood and body fluids.
6. Follow Occupational Safety Health Administration (OSHA) regulations pertaining to safety and the use of equipment/machinery. 
7. Support Maryvale’s Performance and Quality Improvement Plan.
8. Assist with maintaining the Community-Based Services master schedule to ensure meetings/trainings/workshops are reserved, organized and the facilitator’s needs are met as it pertains to location set up.  Works directly and collaborates with the agency’s Facilities Manager and Kitchen staff for any meeting needs.
9.  In collaboration with the QI Department and the CB Office Manager, will assist to prepare for DMH Medi-cal audits and recertification pertaining to CB Programs.
10. Assist with Psychiatric scheduling, confirm appointments and process documentation.
11. Assists in coordinating new intakes, upload paperwork to the appropriate departments.
12. Assist with scheduling therapy rooms for therapy sessions.
13. Responsible for creating and updating program Intake Packets and creating charts/files.
14. Responsible for mail pick-up and delivery to/from the Rosemead location.
15. Ensures all incoming clients are greeted and telephone calls are properly handled in a professional and timely manner.
16. Ensures HIPAA standards are met when clients sign in for scheduled appointments. Verify client appointments prior to providing access to office after business hours.
17. Attends to the waiting room and waiting room activities, and ensures safe and respectful behaviors are promoted in the area and cleanliness is maintained.
18. Receives and channels all telephone calls to designated CB and associates notifying associates when visitors and/or clients arrive.
19. Maintains an up-to-date telephone directory and emergency call list of CB associates, update, and maintains the CB Office Manual.
20. Provide phone screening, enter client info into EHR, or refer caller to alternate services.
21. Practices effective teamwork and maintains a professional and positive image. Offers and accepts help when needed. 
22. Utilizes electronic mail extensively for communication purpose.
23. Assists CB Office Manager with putting together the Clinician Manual.
24. Add new clients into the electronic health records system.
25. Assist in making sure all documents have been uploaded before shredding.
26. Utilizes word processing, databases, and/or spreadsheet software to store, edit, format, print and revise letters, memos, statistical tables, reports questionnaires, forms, labels and other related material.                          
27. Responsible for filing and open/locking cabinets on daily basis.
28. Assist in auditing charts and checklists as requested.
29. Ensure DMH documentation forms are available for CB associates.
30. Perform related functions or other duties as assigned.

QUALIFICATIONS:

1. High School Diploma or GED.
2. Minimum of 1-year reception/clerical experience required.
3. Spanish speaking required.
4. Experience answering multi-line inbound calls.
5. Professional working manner with excellent phone etiquette and strong customer service orientation.
6. Adheres to the department policies around confidentiality, HIPAA and clients rights.
7. Possess excellent verbal and written communication skills.
8. Energetic personality who is able to handle a variety of tasks.
9. Microsoft Word, Excel and Outlook proficiency.
10. Experience working within an electronic health record system preferred.
11. Possession of a valid California driver’s license, car insurance, and ability to drive.
12. General working hours are M-T-W-F 9:30 AM - 6:00 PM, and Thurs 10:30 AM - 7:00 PM. Flexible schedule required to meet the needs of the program.

JOB SUMMARY:

Under the direct supervision of the Early Education Administrative Team, Teachers are responsible for providing a warm, caring, calm, orderly, safe and healthy environment in accordance with the policies and procedures of the Early Education program. Teachers may be assigned to work in a classroom with children birth through 12 years or as a Support Teacher across all age groups. 

 ESSENTIAL JOB DUTIES:

1. Demonstrate a passion and commitment for the Mission and Vincentian Core Values of Maryvale and the Daughters of Charity.
2. Create an atmosphere of enthusiasm and energetic commitment and serve as a role model in carrying out the Mission.
3. Promote and support the attitudes, behaviors, knowledge and skills necessary to work respectfully and effectively with each other as well as demonstrate the ability to address the needs of the children and families Maryvale serves.
4. Follow the Trauma Informed Care philosophy when supporting and addressing the needs of the children and families Maryvale serves.
5. Utilize Trauma Informed Care approach in recognizing the presence of trauma symptoms and acknowledge the role that trauma has played in the lives of the clients/residents.
6. Assist in the healing process by developing appropriate RICH^® (Respect, Information, Connection and Hope) relationships with those served.  
7. Follow Universal Precautions when exposed to blood and body fluids.
8. Follow Occupational Safety Health Administration (OSHA) regulations pertaining to safety and the use of equipment/machinery. 
9. Support Maryvale’s Performance and Quality Improvement Plan and participate in discussion regarding department or program goals, data collection and/or analysis.
10. Plan and organize engaging activities to ensure a warm, orderly, and healthy learning environment to meet the emotional, social, physical and cognitive needs of each child.
11. Arrange and create a developmentally appropriate learning environment in accordance with program goals and Maryvale’s philosophy.
12. Provide daily activities for the children in consideration of their developmental level and in accordance with the Creative Curriculum. Where applicable, planning and implementation of activities is to be a collaborative effort amongst the teaching team.
13. Provide virtual learning opportunities daily through various methods to maintain the developmental progress of currently enrolled children. These methods should include but are not limited to: email, online learning platforms, and video. Maryvale will post videos online via social media platforms managed by the agency and via the agency website. Maryvale owns and maintains all rights for educational content created for the purposes of educating children and families or advertising our Early Education Programs. Content may continue to be posted after an Associate ends their employment with Maryvale. 
14. Ensure that children assigned to his/her care are visually supervised at all times.
15. Ensure that health and safety standards and procedures are effectively executed including but not limited to: daily sanitation, diaper changing, record keeping/daily reports, safe sleep, safety checklists, adherence to allergy lists and food program documentation at point of service.
16. Meet with parents for conferences at 60 days, 6 months for review of DRDP and periodically as needed. Ensure that family inquiries are responded to professionally and in a timely manner.
17. Communicate with families in accordance with the Maryvale communication policy including but not limited to face to face, via email, video conference and telephone to monitor, inform and support families.
18. Complete 21 hours of professional development annually. Upload said professional development into the Workforce Registry.
19. Attend in-services training, staff meetings, discussion groups.
20. Maintain a current Child Development Permit at the Associate Teacher level or higher.
21. Maintains regular records on children e.g. daily reports home, anecdotals, behavior logs, DRDPs.
22. Communicate immediately with supervisor and/or Director regarding concerns or questions.
23. Works in cooperation with fellow Associates to strive for team cohesiveness.
24. Exhibit compassionate service, utilizing patience and empathy.
25. Maintain confidentiality.
26. Use common sense and good judgement to act in accordance with Maryvale policy and procedure. Problem solve and make sound judgments in all areas affecting the care and supervision of the children entrusted to the care of the program.
27. When necessary, call for assistance and respond to emergency situations accordingly.
28. Performs related functions as may be assigned.

QUALIFICATIONS:

1. AA degree is preferred, but at a minimum, the completion of 12 Child Development/ECE units.
2. 3 units of coursework for infant/Toddlers is required; teachers may be provided 30 days to provide evidence of enrollment. Course must be completed within 6 months of hire date.
3. Child Development permit at the Associate teacher or higher level. Teachers may be provided 30 days to provide evidence of application. Permit must be secured within 6 months of hire date.
4. 1 year experience working with children; paid or unpaid experience is sufficient.